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"Excellent service considering the difficult times"

Jenny Fly Storrington, West Sussex
April 2020
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Delivery Information

We sell our topsoil's and landscaping materials in large bulk bags, which provide a clean and tidy means of delivery whilst the empty bags are great for garden rubbish, although we are always happy to recycle our bags for re-use should you wish to return them. Where larger quantities of material are required, we also offer 10 and 20 ton loose load options, which are delivered in 6 and 8 wheeler trucks respectively (see pictures below).

Delivery Schedule for UK Customers
In normal circumstances you should allow 3 to 4 working days between placing an order and delivery depending on the postcode you live in. However should an order be URGENT, we will do our best to provide a faster delivery service. When placing an order is urgent, please mark your order accordingly or telephone the office.

Please be advised that although we will do our best to meet the above delivery times, they are subject to matters out of Bury Hill Top Soil & Logs' control, such as severe weather conditions, industrial action by delivery company staff, etc. Whilst every attempt will be made to get your order to you on time, Bury Hill Top Soil & Logs will not be held responsible for delays and the late arrival of goods.

Delivery Zones
We operate two delivery zones; prices for Zone 1 include FREE local delivery within an approximate 10-mile radius of Dorking, Surrey whilst deliveries to Zone 2, which covers a large part of London and the South East, carry a small delivery charge.

Free Delivery Area (Zone 1)
GU1-GU8, GU21-GU23.
KT9-KT15, KT17-KT24
RH1-RH6, RH11-RH12

Charged Delivery Area (Zone 2)
BN1-BN3, BN5-BN18, BN25, BN41-BN45, BN88 & BN99
BR2-BR6 & BR8
CR0, CR2-CR4, CR6-CR9
GU9-GU12, GU14-GU20, GU24-GU35, GU46, GU47, GU51, GU52, GU95
KT1-KT8, KT16
PO9, PO10, PO18-PO22
RG1, RG2, RG4-RG7, RG10, RG12, RG21-RG24, RG26-RG27, RG29-RG31, RG40-RG42, RG45
RH7-RH10, RH13-RH20
SE11, SE17, SE19-SE21, SE24-SE27
SL0-SL9, SL95
TN7, TN8, TN22
UB1-UB11, UB18
W3-W7, W12-W14

Delivery Method
All products and materials are delivered by our own or sub contracted vehicles. With the exception of turf, which is always delivered using a vehicle fitted with a rear mounted fork lift truck, all bulk bag deliveries within Zone 1 are made using an 18 ton 6 wheeler tipper with grab whilst deliveries to Zone 2 are generally made using lorries fitted with rear mounted fork lift trucks, meaning that subject to access restrictions, we can place your order exactly where you want it. Please note that the forklifts require 8ft 6in wide clearance.

10t loose loads are delivered using an 18 ton 6 wheeler tipper whilst larger loads up to 20t are delivered using a 20 ton 8 wheel tipper.

Unless otherwise agreed, delivery will be to the kerbside at the delivery address. If delivery is to be within the perimeter of the premises, it is the customer's responsibility to ensure that there is adequate vehicular access for the delivery vehicle. It is further agreed and understood that, at all times, it will be the delivery driver's decision as to the adequacy of the access and the delivery driver's decision is final. In the event of inadequate access, delivery will be made at the kerbside of the delivery address. In the event that a customer wishes up to deliver to their premises, this is done on the strict understanding that we take no responsibility what-so-ever for any resultant damage.

Occasionally different products contained in the same order may be delivered separately.

If you have a problem with access, low bridges, narrow single lanes, weight limited roads, exceptionally steep driveways or hills, please advise us at the time of placing your order.

Returning My Order
If you are not satisfied with your order you must advise us immediately and return your order to us whilst our driver is still at the delivery point. If you do return your order then you may still have to pay the delivery charge, which will be subject to the nature of the complaint.

Next Day Delivery
We may be able to accommodate next day delivery on urgent orders - please request at the time of ordering and you will be advised of availability and any additional costs if applicable.

Turf Deliveries
We recommend that all our customers lay their new lawn within 12 hours if received between April and September and 24 hours at other times. If this is not possible, you are advised to unroll each roll of turf and to water it. Furthermore, you must water your lawn as soon as you have laid it, depended on weather conditions turf will need to be watered morning and night for the first 14 - 21 days. Please note do not water your turf whilst still rolled up, it must be unrolled. Turf needs 5 liters of water per turf per day when watering.

If you have any queries or require further information please do not hesitate to contact us:

Bury Hill Top Soil & Logs
The Boathouse
Old Bury Hill
Telephone: 01306 877540

E-mail: Please use the Email link at bottom of the page



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Bury Hill Landscape Supplies, The Boathouse, Old Bury Hill, Westcott, Nr Dorking, Surrey, RH4 3JU
Tel: Weekdays (7.30am to 6.00pm) 01306 877540 Email: